Data Deletion
Last updated: October 8, 2026
This page explains how to request deletion of the personal data that WM Digital, LLC (Hapee) — and, for customers who sign up in Chile, WM Digital SpA — processes through the hapee.ai platform, its mobile and desktop apps, and the accounts you have connected, including WhatsApp Business, Facebook and Instagram accounts.
This page supplements our Privacy Policy, which prevails in case of any discrepancy.
To request deletion of your data, email us at info@hapee.ai with the subject line "Data deletion". We respond within 30 calendar days.
1. Who can submit a request
- Hapee account holders (customers and the users on their team): they can request deletion of their account and associated data.
- People whose data is stored inside a customer's account (for example, CRM contacts or people who messaged a WhatsApp number managed with Hapee): in that case the Hapee customer is the controller of that data and we act as a processor on their behalf. You can still write to us: we forward the request to the relevant customer and carry it out when they instruct us to, or directly if the law requires it.
2. What to include in your request
- Full name.
- The email address you registered with, or the identifier by which you want to be found (for example, the phone number you used to message on WhatsApp).
- What you want deleted: the entire account, a specific channel (WhatsApp, Facebook, Instagram) or a particular piece of data.
We may ask you for additional identity verification before carrying out the deletion, so that we never delete one person's data at another person's request.
3. What is deleted
| Data | What happens when you request deletion |
|---|---|
| User account and profile | Access is removed and profile data is anonymized. |
| CRM contacts, opportunities and notes | Deleted from the account and from our databases. |
| WhatsApp, Facebook Messenger and Instagram conversations | Messages, downloaded attachments and profile data received from Meta are deleted. |
| Uploaded files (images, documents, audio) | Deleted from storage. |
| Tokens for connected accounts | Revoked and deleted. Hapee stops accessing those accounts. |
| Backups | Overwritten in the normal backup cycle, within the following 90 days. |
4. Data received from Meta (WhatsApp, Facebook, Instagram)
When you connect a WhatsApp Business account, a Facebook page or an Instagram account, Hapee receives and stores data from Meta so it can show you your conversations and manage your message templates. When your data is deleted:
- Messages, attachments and profile data (name and identifier) received through those accounts are deleted.
- Access tokens are revoked and deleted, and the app's subscription to your account's webhooks is canceled.
- Message templates are deleted from Hapee. Those that exist in your WhatsApp Business account on Meta's side are kept unless you expressly ask for them to be deleted, because they belong to your account and not to Hapee.
You can also disconnect an account at any time from the platform, without having to write to us: once disconnected, we stop accessing it and stop receiving new messages.
5. What we keep and why
After deletion we keep only what we are legally required to keep or what does not identify you:
- Tax documents and billing records, for the period required by Chilean law.
- Records of the deletion request itself, so we can prove we complied with it.
- Email suppression lists: if you asked not to receive emails again, we keep your address on a block list — and nothing else — precisely so that we do not contact you again.
- Aggregated or anonymized data that can no longer identify a person.
6. Timelines
- We confirm receipt of your request within 5 business days.
- We carry out the deletion and reply to you within 30 calendar days.
- Backups are overwritten within the following 90 days.
7. Contact
WM Digital, LLC (Hapee), operator of the platform and its apps — 1908 Thomes Ave STE 12605, Cheyenne, WY 82001, United States.
WM Digital SpA (Hapee), for customers who sign up in Chile — RUT 77.178.674-K, Padre Mariano 82, Office 502, Providencia, Santiago, Chile.
Email: info@hapee.ai