Terms and Conditions

Last updated: July 1, 2026

These Terms and Conditions (hereinafter, the "Terms") govern access to and use of the Hapee.ai platform (hereinafter, the "Platform" or the "Service"), operated by WM Digital, LLC (hereinafter, "Hapee", "we" or "the Company"), a limited liability company incorporated under the laws of the State of Delaware, United States (Delaware file number 10365621), with its address at 1908 Thomes Ave STE 12605, Cheyenne, WY 82001, US (EIN: 38-4371956).

By registering or using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Definitions

• "User": any natural or legal person who accesses or uses the Platform.
• "Customer": the User who purchases a paid plan.
• "Contact": the Customer's end customers, whose data is managed within the Platform.
• "Customer Content": all data, text, images, settings and material that the Customer enters into the Platform.
• "AI Agent": the artificial intelligence conversational assistant configured within the Platform.

2. Description of the service

Hapee is an AI infrastructure platform for businesses that includes:

• CRM with contact management and sales pipelines.
• Artificial intelligence conversational agents (chat, WhatsApp, Instagram, web).
• Sales workflow automation.
• Voice cloning for personalized assistants.
• Marketing tools (email, SMS, social media).
• Performance reports and analytics, including reports with artificial intelligence analysis.

3. Registration and account

To use the Service you must:

• Be over 18 years of age.
• Provide truthful, current and complete information.
• Keep your access credentials confidential.
• Notify us immediately of any unauthorized use of your account.

You are responsible for all activity that occurs under your account. Hapee will not be liable for losses arising from unauthorized use of your credentials.

4. Plans and pricing

4.1 Available plans

Prices are expressed in United States dollars (USD) and do not include local taxes that may apply in your jurisdiction.

4.2 Billing and payments

• When you purchase any plan, the first charge is made at the time of registration to activate the Service.
• Monthly plans (Starter and Pro) are billed automatically every 30 days from the activation date.
• The Elite Setup plan corresponds to a one-time turnkey implementation payment, with no automatic renewal.
• We accept Visa, Mastercard, American Express and Discover.
• Payments are processed securely by PCI-DSS certified processors.
• It is your responsibility to keep a valid payment method associated with your account.

4.3 Plan changes

You can change plans (upgrade or downgrade) at any time from your user dashboard. The change will apply to the next billing cycle. In case of an upgrade, the proportional difference will be charged.

5. Cancellation and no refunds

You can cancel your subscription at any time from your user dashboard or by writing to info@hapee.ai.

• Cancellation takes effect at the end of the current billing period. You retain access until that date.
• Payments made are non-refundable. Hapee does not offer a money-back guarantee or partial refunds for unused periods.
• The Elite Setup plan, being a one-time turnkey implementation payment, is non-refundable once configuration has started.
• After cancellation, your account will become inactive. Customer data is retained for 90 days after cancellation, after which it is permanently deleted.

6. Acceptable use

You agree NOT to use the Platform to:

• Send spam, unsolicited bulk messages or deceptive communications.
• Impersonate another person or entity.
• Distribute malware, viruses or malicious code.
• Violate applicable laws, including anti-spam and data protection regulations.
• Harass, threaten or discriminate against third parties.
• Collect third-party data without legitimate consent.
• Attempt to access data, accounts or information of other Users or Customers without authorization.
• Share your access credentials with unauthorized third parties.
• Reverse engineer, decompile or attempt to extract the Platform's source code.
• Use the AI Agents to generate illegal, defamatory or obscene content, or content that infringes third-party rights.
• Resell or sublicense access to the Platform without written authorization.

Hapee reserves the right to suspend or terminate accounts that violate these conditions, without refund and without prior notice in serious cases.

7. Artificial intelligence — Limitations and liability

Hapee's AI Agents generate responses based on language models and Customer settings. It is important to understand that:

• Responses generated by AI may contain errors or inaccuracies.
• The Customer is responsible for supervising, configuring and approving the conversation flows of their AI Agents.
• Hapee does not guarantee that AI responses are accurate, complete or appropriate in all contexts.
• Reports and analyses generated by artificial intelligence are indicative and do not constitute financial, legal, accounting or professional advice of any kind.
• The Customer is responsible for complying with local regulations on the use of AI in commercial communications, including the obligation to inform their Contacts that they are interacting with an automated system where the law requires it.

8. Third-party integrations

The Platform integrates with third-party services and APIs — including, among others, Meta, WhatsApp, Instagram, Google, LinkedIn, TikTok, payment processors and other providers — through OAuth authorization or other connection mechanisms.

• By connecting an external account or service, the User authorizes Hapee to access the information and performance metrics needed to provide the Service (for example, metrics from their advertising or organic accounts).
• This authorization can be revoked at any time from the Integrations or Connections section of your dashboard, or directly from the external provider's settings.
• Use of third-party services is subject to those providers' terms and policies. Hapee does not control and is not responsible for the availability, accuracy or changes in third-party APIs and services.

9. Intellectual property

9.1 Hapee's property

The Platform, its code, design, brand, logo and all underlying technology are the exclusive property of WM Digital, LLC. Nothing in these Terms grants you intellectual property rights over the Platform.

9.2 Customer Content

The Customer retains all rights over their Content. By using the Platform, you grant us a limited, non-exclusive and revocable license to process your Content solely for the purpose of providing the Service.

9.3 Anonymized data

Hapee may use aggregated and anonymized data (which does not allow any person to be identified) to improve the Service, generate statistics and develop new features.

10. Data protection — Processing agreement (DPA)

When the Customer uses Hapee to manage their Contacts' data:

• The Customer acts as the controller of their Contacts' data processing.
• Hapee acts as the processor, processing data exclusively according to the Customer's instructions.
• Hapee undertakes to comply with the obligations of Article 28 of the GDPR and the equivalent provisions of Chile's Law 21.719.
• The Customer is responsible for obtaining the necessary consents from their Contacts and for complying with the data protection regulations applicable in their jurisdiction.

The complete Data Processing Agreement (DPA) is available upon request at info@hapee.ai.

11. Service availability

• Hapee strives to maintain 99.5% monthly availability (SLA).
• There may be planned interruptions for maintenance (notified at least 48 hours in advance) and unplanned ones due to force majeure.
• Hapee will not be liable for interruptions caused by third parties (internet providers, external APIs such as WhatsApp/Meta, payment processors).

12. Limitation of liability

To the maximum extent permitted by applicable law:

• Hapee is provided "as is" and "as available", without warranties of any kind, express or implied.
• We do not guarantee specific sales, conversion or commercial performance results.
• We do not guarantee the accuracy, completeness or availability of data provided by third-party platforms (Meta, Google, LinkedIn, TikTok, WhatsApp or others); such data is displayed as delivered by their respective APIs.
• Hapee's total liability to the Customer will not exceed the amount paid by the Customer in the last 12 months prior to the event giving rise to the claim.
• Under no circumstances will Hapee be liable for indirect, incidental, special, consequential or punitive damages, including loss of profits, data, reputation or business.

For users in the European Union and Chile: this limitation does not affect the rights that consumer protection legislation grants you on a mandatory basis and which cannot be limited by contract.

13. Indemnification

The Customer agrees to indemnify and hold Hapee harmless from any claim, damage or expense (including legal fees) arising from:

• The Customer's or their users' use of the Service.
• The violation of these Terms.
• The infringement of third-party rights.
• The Customer Content or their use of the AI Agents.

14. Dispute resolution

14.1 Governing law

These Terms are governed by the laws of the State of Wyoming, United States, without prejudice to the mandatory consumer protection provisions applicable in your country of residence.

14.2 Amicable resolution

Before initiating any formal proceeding, both parties agree to attempt to resolve the dispute in good faith for a period of 30 days through direct communication.

14.3 Arbitration

If the dispute is not resolved amicably, it will be submitted to binding arbitration administered by the American Arbitration Association (AAA) under its commercial rules, seated in Cheyenne, Wyoming. The arbitration will be conducted in Spanish or English, at the User's preference.

14.4 Jurisdiction for EU/Chile consumers

If you are a consumer residing in the European Union or Chile, nothing in this clause prevents you from going to the competent courts of your domicile or filing claims with local consumer protection authorities, in accordance with the applicable mandatory regulations.

15. Modifications

Hapee reserves the right to modify these Terms at any time. For substantial changes:

• We will notify you by email at least 30 days in advance.
• We will publish the updated version at this URL with the new date.
• Continued use of the Platform after the changes take effect constitutes your acceptance.
• If you do not agree with the changes, you can cancel your account before they take effect.

16. General provisions

• Assignment: You may not assign your rights or obligations under these Terms without our prior written consent.
• Entire agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between the parties.
• Severability: If any provision is declared invalid, the remaining ones will remain in full force.
• Waiver: Failure to exercise a right does not constitute a waiver of it.
• Force majeure: Hapee will not be liable for breaches caused by events beyond its reasonable control.

17. Contact

For queries about these Terms:

• Email: info@hapee.ai
• WhatsApp: +56 9 6534 9093
• Postal address: WM Digital, LLC — 1908 Thomes Ave STE 12605, Cheyenne, WY 82001, US